Frequently Asked Questions
Everything you need to know about our premium gold collection.
Are your gold pieces solid gold or gold-plated?
We offer a curated selection of both 14K and 18K solid gold pieces, as well as high-quality gold vermeil options. Each product page specifies the exact material composition and purity.
How should I care for my gold jewelry to maintain its shine?
To keep your jewelry looking its best, avoid contact with harsh chemicals, perfumes, and sweat. Clean your pieces regularly with a soft lint-free cloth and store them in the provided pouch to prevent scratches.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. For your peace of mind, all orders are fully insured during transit and require a signature upon delivery for high-value items.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale and cannot be returned.
Do you provide a warranty on your jewelry?
Yes, every purchase includes a one-year manufacturer's warranty that covers any defects in craftsmanship. This does not cover normal wear and tear or accidental damage.
How do I determine the correct chain length or ring size?
We provide a comprehensive Size Guide on every product page, including printable measuring tools and comparison charts to ensure you find the perfect fit before ordering.